Privacy Policy

Last Updated: February 19, 2026

1. Introduction

Voxifi (“we,” “us,” or “our”) operates the Voxifi platform and website (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Definitions

  • Service — The Voxifi platform, website, APIs, and related services.
  • Personal Data — Any information that relates to an identified or identifiable individual.
  • Usage Data — Data collected automatically, such as pages visited, time spent, and browser type.
  • Voice/Call Data — Audio recordings, transcripts, call metadata (duration, timestamps, phone numbers), and related data generated through the Service.
  • Cookies — Small files stored on your device that help us improve the Service.
  • Data Controller — The entity that determines the purposes and means of processing Personal Data.
  • Data Processor — An entity that processes Personal Data on behalf of the Data Controller.
  • Customer — A person or entity that has registered for an account on the Service.
  • End User — An individual who interacts with a Customer’s voice agent powered by Voxifi.

3. Data We Collect

3.1 Personal Data

When you register for an account or use the Service, we may collect:

  • Name and email address
  • Phone number
  • Billing and payment information
  • Company name and job title
  • Any other information you voluntarily provide

3.2 Usage Data

We automatically collect information about how you access and use the Service, including:

  • IP address and approximate geolocation
  • Browser type, version, and device information
  • Pages visited, features used, and time spent
  • Referring URLs and search terms
  • Clickstream data and interaction patterns

3.3 Voice and Call Data

When you or your End Users interact with voice agents through the Service, we may collect:

  • Audio recordings of calls
  • Transcripts of calls (generated via speech-to-text)
  • Call metadata, including duration, timestamps, caller/callee phone numbers, and call disposition
  • AI-generated summaries and extracted data points

3.4 Location Data

We may collect approximate location data based on your IP address. We do not collect precise GPS location unless you explicitly grant permission.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and support our marketing efforts. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

5. How We Use Your Data

We use the information we collect for the following purposes:

  • Service Provision — To provide, maintain, and improve the Service, including processing voice calls and delivering AI-powered features.
  • Account Management — To create and manage your account, authenticate users, and provide customer support.
  • Billing — To process payments, send invoices, and manage subscriptions.
  • Analytics — To understand how the Service is used, identify trends, and improve performance.
  • Communication — To send transactional emails, service updates, and security alerts.
  • Marketing — To send promotional communications about new features or services. You may opt out at any time by clicking the unsubscribe link in any marketing email or contacting us at .
  • Safety and Security — To detect and prevent fraud, abuse, and security incidents.
  • Legal Compliance — To comply with applicable laws, regulations, and legal processes.

6. Platform Data

When you use the Voxifi platform, you may create or upload various types of data:

  • Assistants — AI voice agent configurations, prompts, and settings.
  • Calls — Records of inbound and outbound voice calls processed through the Service.
  • Credentials — API keys and authentication tokens for third-party integrations.
  • Phone Numbers — Phone numbers provisioned or ported through the Service.

For this data, Voxifi acts as a data processor on your behalf. You, as the Customer, remain the data controller and are responsible for ensuring that your use of the Service complies with applicable data protection laws, including obtaining any necessary consents from End Users.

7. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Factors we consider include:

  • The duration of your account or business relationship with us
  • Legal, regulatory, or contractual obligations
  • Legitimate business purposes (e.g., dispute resolution, fraud prevention)

Call recordings and transcripts are retained according to your account settings. You may delete call data through the Service at any time.

8. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

Where required, we implement appropriate safeguards for cross-border transfers, including Standard Contractual Clauses or other mechanisms approved by relevant authorities.

9. When We Disclose Data

We do not sell your Personal Data. We may disclose your information in the following circumstances:

  • Legal Requirements — When required by law, regulation, legal process, or governmental request.
  • Protection of Rights — To protect the rights, property, or safety of Voxifi, our users, or the public.
  • Business Transfers — In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent — When you have given us explicit consent to share your information.
  • Service Providers — With third-party vendors who perform services on our behalf, subject to contractual obligations to protect your data.

10. Data Security

We implement industry-standard technical and organizational measures to protect your information, including:

  • Encryption of data in transit (TLS) and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and monitoring
  • Employee training on data protection practices

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

11. Your Rights — GDPR (EU/EEA)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation:

  • Right of Access — Request a copy of the Personal Data we hold about you.
  • Right to Rectification — Request correction of inaccurate or incomplete data.
  • Right to Erasure — Request deletion of your Personal Data (“right to be forgotten”).
  • Right to Restrict Processing — Request that we limit how we use your data.
  • Right to Data Portability — Receive your data in a structured, machine-readable format.
  • Right to Object — Object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent — Withdraw consent at any time, without affecting prior processing.

To exercise these rights, contact us at . We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority.

12. Your Rights — CalOPPA

Under the California Online Privacy Protection Act, California users have the right to:

  • Know what Personal Data is being collected
  • Know whether their data is disclosed to third parties
  • Access their Personal Data
  • Have their data deleted upon request
  • Be notified of changes to this privacy policy

We honor Do Not Track (DNT) signals. When we detect a DNT signal, we do not track, plant cookies, or use advertising services.

13. Your Rights — CCPA/CPRA (California)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act:

  • Right to Know — Request information about the categories and specific pieces of Personal Data we have collected.
  • Right to Delete — Request that we delete Personal Data we have collected from you.
  • Right to Correct — Request correction of inaccurate Personal Data.
  • Right to Opt Out of Sale/Sharing — We do not sell or share your Personal Data for cross-context behavioral advertising.
  • Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights.
  • Right to Limit Use of Sensitive Personal Information — Request that we limit the use of your sensitive Personal Data.

To exercise your rights, contact us at . We will verify your identity before processing your request.

14. Third-Party Service Providers

We work with third-party providers to deliver the Service. These may include:

  • Analytics — Google Analytics and similar tools to understand usage patterns.
  • Payment Processing — Stripe or similar processors for billing and payments.
  • LLM Providers — Large language model providers (e.g., OpenAI, Anthropic, Google) for AI features.
  • TTS/STT Providers — Text-to-speech and speech-to-text providers for voice processing.
  • Telephony Providers — For phone number provisioning and call routing.
  • Cloud Infrastructure — For hosting, storage, and compute services.

Each provider processes data according to their own privacy policies. We ensure that our providers maintain appropriate data protection standards through contractual agreements.

15. Children’s Privacy

The Service is not intended for use by anyone under the age of 13 (or 16 in the EU/EEA). We do not knowingly collect Personal Data from children. If you believe we have collected data from a child, please contact us at , and we will promptly delete the information.

16. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on this page and updating the “Last Updated” date. For significant changes, we may also send you an email notification.

Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Voxifi
Email: