Terms of Service

Last Updated: February 19, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Voxifi (“we,” “us,” or “our”) governing your access to and use of the Voxifi platform, website, APIs, and related services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree, do not use the Service.

2. Service Description

Voxifi provides an AI-powered voice agent platform that enables businesses to build, deploy, and manage automated voice interactions. The Service includes:

  • Voice agent creation and configuration tools
  • Orchestration layer over third-party LLM, TTS, and STT providers
  • Telephony integration for inbound and outbound calls
  • Call analytics, logging, and management dashboards
  • APIs for programmatic access and integration

Voxifi acts as an orchestration platform. The underlying AI models, telephony services, and other infrastructure are provided by third-party vendors and are subject to their respective terms and availability.

3. Account Creation and Responsibilities

To use the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete registration information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access to your account
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

4. Payment Terms

  • Billing Cycle — Fees are billed in advance on a monthly or annual basis according to your selected plan.
  • Non-Refundable — All fees are non-refundable except as expressly stated in these Terms or required by law.
  • Auto-Renewal — Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date.
  • Usage-Based Charges — Certain features may incur usage-based charges (e.g., per-minute call rates). These will be clearly disclosed before you incur them.
  • Taxes — Fees do not include applicable taxes. You are responsible for any taxes associated with your use of the Service.
  • Late Payment — We reserve the right to suspend the Service for accounts with overdue payments after reasonable notice.

5. Customer Responsibilities

You are responsible for:

  • Ensuring your use of the Service complies with all applicable laws and regulations, including telecommunications laws (TCPA, FCC rules) and data protection laws (GDPR, CCPA)
  • Obtaining all necessary consents from End Users before initiating calls or collecting their data
  • The content and configuration of your voice agents, including prompts and scripts
  • Complying with our Acceptable Use Policy
  • Maintaining appropriate records of consent for telemarketing activities

6. Intellectual Property

Voxifi’s IP: The Service, including its software, design, documentation, and all related intellectual property, is and remains the property of Voxifi. Nothing in these Terms transfers ownership of any Voxifi intellectual property to you.

Customer’s IP: You retain all rights to the content you create, upload, or transmit through the Service, including voice agent configurations, custom prompts, and business data.

7. License Grant

To Customer: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term.

To Voxifi: You grant Voxifi a non-exclusive, worldwide license to host, process, transmit, and display your content solely as necessary to provide and improve the Service. This license terminates when you delete your content or close your account.

8. Call Data and AI Model Training

By default, de-identified and aggregated call data may be used to improve the Service, including training and fine-tuning AI models. This data is stripped of personally identifiable information before use.

You may opt out of AI model training at any time through your account settings or by contacting us at . Opting out will not affect the functionality of the Service.

We will never use your identifiable call data for training purposes without your explicit consent.

9. Third-Party Providers

The Service integrates with third-party providers for AI models, speech processing, and telephony. When you use the Service:

  • Your content (including call audio and text) may be transmitted to these providers for processing
  • Each provider’s processing is subject to their own terms of service and privacy policies
  • We select providers that maintain appropriate security and data protection standards
  • We are not responsible for the acts or omissions of third-party providers

10. Indemnification

By Customer: You agree to indemnify, defend, and hold harmless Voxifi and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms or any applicable law
  • Your content or voice agent configurations
  • Violations of TCPA, FCC rules, or other telemarketing regulations
  • Claims by End Users or third parties related to your use of the Service

By Voxifi: We will indemnify you against third-party claims alleging that the Service itself (excluding your content) infringes a valid patent, copyright, or trademark, provided you promptly notify us and give us control of the defense.

11. Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected. We do not warrant the accuracy or reliability of any AI-generated content or voice interactions.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOXIFI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY.

VOXIFI’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO VOXIFI DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100) FOR FREE-TIER USERS.

13. Dispute Resolution

Arbitration: Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration, except for claims that may be brought in small claims court. The arbitration shall be conducted under the rules of the American Arbitration Association.

Class Action Waiver: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Jury Trial Waiver: TO THE EXTENT PERMITTED BY LAW, YOU AND VOXIFI EACH WAIVE THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS.

Governing Law: These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

14. Export Controls

You agree to comply with all applicable export control laws and regulations, including the U.S. Export Administration Regulations (EAR) and sanctions programs administered by OFAC. You represent that you are not located in, or a national or resident of, any country subject to U.S. sanctions, and that you are not on any U.S. government restricted party list.

15. Termination

By You: You may terminate your account at any time through your account settings. Upon termination, your right to use the Service ceases immediately.

By Voxifi: We may suspend or terminate your access to the Service immediately if you breach these Terms, violate our Acceptable Use Policy, fail to pay fees when due, or if we are required to do so by law.

Effect of Termination: Upon termination, we will delete your data within 30 days, unless retention is required by law. Sections that by their nature should survive termination (including warranty disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

16. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, pandemics, acts of government, war, terrorism, power outages, internet disruptions, or failures of third-party service providers.

17. Modifications to Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not agree with the changes, you must stop using the Service before the effective date.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Voxifi
Email: